“French Art of Welcoming”
Meet Pierre-Louis Renou, GM Hotel Majestic Barrière
What is your business approach to the French “art of welcoming”? Do you think that the French “art of welcoming” is a differentiating factor for luxury hotels? What are the values that you emphasize when you welcome your customers? What experiences do you deliver? What are the main characteristics of the service you offer compared to those of other hotels around the city?
Yes, French “Art de recevoir” (art of welcoming) is a differentiating factor for luxury hotels and it’s what we aim to accomplish every day at the Hotel Majestic Barrière. We seek to integrate the historical French heritage with the contemporary world.
Elegance is very important to the hotel. Beginning with the building and interior design to the light and fragrance, everything guests see and experience at the hotel is sophisticated. But elegance can be found in things that are intangible, like the atmosphere of the Palace and the training of our team who carry those values in the hotel and in their everyday life.
We offer our guests the pleasure, the comfort and the freedom to choose. The quality of our service is based on a ‘tailormade’ approach. We try to read our guests to offer them the best during their stay. Guests have different reasons for staying at our hotel, so it’s up to us to offer the ‘tailormade’ approach for everyone while respecting our standards of service.
We provide guests with the ability to enjoy one of the most wonderful locations in the world, with a stunning view of the Bay of Cannes and the Palais des Festivals. The glamour of the French Riviera is well-known worldwide and it is therefore crucial to feel the ambiance of this glamour in every part of the hotel.
Laurent Delporte, an editor and conference speaker, is a strategic expert in the sector of hotels. A visionary, he brings his unique look on hotels in service to the decision-makers in the industry, whether to enhance the development of new projects or strategic visions.
Laurent has visited and audited over 350 hotels across the world and also participates in mystery visits to provide quality control for the world’s finest hotels.