Fairmont Hotels & Resort
I’ve meet Samir Nasser, Senior Vice President, Operations, Middle East, Africa & India about Fairmont & Raffles brands.
What is the difference between Fairmont and Raffles ? Positioning ?
Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts, fall within the FRHI portfolio which aims to become the world’s preferred hospitality company. It currently boasts over 110 hotels in 32 countries with more than 47,000 colleagues. All three brands complement each other with its unique attributes, including distinguished histories and exemplary service cultures.
Fairmont Hotels & Resorts is a luxury hotel collection focused on providing adventurous travellers with genuine experiences in celebrated destinations worldwide. Fairmont hotels are distinctive, often capturing the spirit or personality of their location, and can connect guests to the very best of that the destination has to offer. Engaging, thoughtful service is the hallmark of the Fairmont experience. Currently the brand operates 67 hotels and 11 residential products worldwide, and includes such iconic properties as New York’s The Plaza, The Savoy London, Fairmont Dubai and Shanghai’s Fairmont Peace Hotel.
Raffles Hotels & Resorts represents an oasis for the well travelled, offering sophisticated luxury and residential charm, along with personal and discreet service. It is a portfolio of luxury properties around the world, including Raffles Singapore, Raffles Praslin Seychelles, and Raffles Makkah Palace, to name a few. With a compelling mix of culture and style, each hotel in the Raffles family has its own individual personality and sense of place. There are currently 10 hotels and two residential products worldwide.
Swissôtel Hotels & Resorts was established in Switzerland and makes quality of life a promise to its guests. The brand is also distinguished by its robust commitment to sustainability, combined with an energetic and passionate team. It is inspired by the high living standards in Switzerland and is known for its contemporary Swiss style and locally inspired flair. There are currently 31 hotels and one residential offering worldwide and include such notable hotels as the Swissôtel The Bosphorus, Istanbul, Swissôtel Krasnye Holmy, Moscow and the Swissôtel Makkah.
Laurent Delporte, an editor and conference speaker, is a strategic expert in the sector of hotels. A visionary, he brings his unique look on hotels in service to the decision-makers in the industry, whether to enhance the development of new projects or strategic visions.
Laurent has visited and audited over 350 hotels across the world and also participates in mystery visits to provide quality control for the world’s finest hotels.