Well-Being at a Hotel
I first grew aware of the innovative spirit and work led by the Phélippeau family following the 2014 opening of their hotel, Château des Tourelles, and its thalassotherapy center. They have reinvted the welcoming and follow-up of their clients over the course of their cares. The teams on site demonstrate a deeply active attention. That is, they seek to know why the client comes to their establishment in order to be able to deliver him the best answer possible in terms of treatments. The therapist is not just present to fill the bathtub; she is truly dedicated to her client, who will express to her all his needs. And it is in this way that the therapist will come to develop a special attention to the needs of the client, leading to the development of a custom-designed treatment. The treatments take into account the personality of the client. It’s reassuring for the client to have someone who understands their expectations and accompanies them throughout the various steps of their experience.
La Maison Phelippeau demonstrates that it is possible to reinvent oneself and deliver further services and experiences. This could be a source of inspiration for hotels and their spas. Even if a thalassotherapy center and a spa differ in their precise treatments, there are numerous similarities in the way of advising a treatment, receiving a guest, and effectuating the treatment. La Maison Phélippeau is inspired by the spa dimension in its thalassotherapy treatments, which aim for well-being and relaxation. The Spa could find its sources of inspiration in the universe of thalassotherapy, which very often brings more benefits through the treatments.
The key to success also resides in the service staff. They must be well-trained to welcome and inform each client and prepare the appropriate treatment option for him. Above all, they must, just as any other service in the hotel, understand the client, his culture, his origins, the reasons for his stay, etc…in order to find him the right solutions.
The Four Seasons brand has opened a hotel in Dubai, as well as the ‘Pearl Spa’ stretching over 700m2. The space is not only magnificent, but very comfortable. The reception is warm and personalized from the outset. You will find treatment cabins, a glass-enclosed hot tub, a Jacuzzi, a Hamman bath, a sauna, etc… There are even novelties such as a space for sensory baths (tropical and polar). You will be able to feel a wind from Siberia or fog in the refreshing space (around a glass fountain), followed by a series of baths according to different themes.
The ‘Caribbean storm’ ambiance will plunge you under a stream of lights in the form of lightning, and a sequence of sounds will follow one after the other over the course of your bath. This truly helps you feel transported away! In terms of massages offered, your therapist will advise you and personalize your treatment as much in terms of the variety of oils as for the level of pressure exerted. In only a matter of months, the hotel has emerged as the best hotel of the city. We can only presume that the spa is no stranger to this success.
About Laurent Delporte
Inspired by the service experience of luxury hotels, Laurent Delporte, expert in luxury hotels and the French art of welcoming, unearths the latest trends and consults on hotel projects while delivering the best of what is done. His insatiable curiosity, transversal perspective, and keen eye for luxury hotels, as well as his network of experts, investors, hotel managers, and talents, remain his strongest assets. In partnership with the architecture agency AW2, he designed for the Equip’Hotel salon the hotel room of the future.
Laurent Delporte, an editor and conference speaker, is a strategic expert in the sector of hotels. A visionary, he brings his unique look on hotels in service to the decision-makers in the industry, whether to enhance the development of new projects or strategic visions.
Laurent has visited and audited over 350 hotels across the world and also participates in mystery visits to provide quality control for the world’s finest hotels.