Interview with Josephine Leung, Architect of GOCO Hospitality: Personalized Welcome
Art of welcoming at GOCO Hospitality
What is your business approach to “the art of welcoming ”?
Providing unpretentious natural wellness hospitality to our guests is our highest mission and we deliver this through our personalized welcome experience. At the heart of GOCO Hospitality is a passionate belief that everyone is different, that one size doesn’t fit all. Everyone is seen and treated as individuals and guests will feel welcomed because our team members do. During the pre-arrival orientation three weeks prior to a visit to one of our GOCO Retreats, our team members discover the guest’s motivation to engage in a wellness program and use this to create a unique and personalized welcome–which will make first-time as well as repeat guests feel immediately at home. We strongly believe in creating a holistic wellness experience that extends beyond the guests stay and provide this through a fond farewell and our signature post-departure follow-up. A spa visit is different due to its short lead-time, but we try to provide our guests with an equally warm welcome in our GOCO Spas, which we achieve through our signature welcome ritual and personalized treatments that are based on a detailed pre-treatment consultation.
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Josephine Leung Biography :
Josephine is responsible for overall project management and delivery of GOCO Hospitality’s Design & Technical Services from initial briefs, concept design, technical services to site administration. As a licensed Architect and Urban Designer, Josephine has an extensive portfolio ranging from regional city planning, mixed-use developments, residential communities to hospitality projects across Asia. Josephine was Vice-President and Director of Design at HOK International Ltd and during that time, the team won ‘Best Urban Design Firm of the Year 2007,’ ‘AIA Sustainable Urban Design Award 2007,’ and many other recognitions. Prior to joining GOCO Hospitality, Josephine was Head of Design at IMC Octave, project-managing a 70-person staff team at key destination wellness Retreat development in Suzhou, China. Josephine met Ingo while collaborating at the Landmark Mandarin Oriental Spa, a multi-award-winning project in Hong Kong.
Laurent Delporte, an editor and conference speaker, is a strategic expert in the sector of hotels. A visionary, he brings his unique look on hotels in service to the decision-makers in the industry, whether to enhance the development of new projects or strategic visions.
Laurent has visited and audited over 350 hotels across the world and also participates in mystery visits to provide quality control for the world’s finest hotels.