Interview with Bill Keffer – General Manager JW Marriott Marquis Dubai.
He is leading the hotel team of 1,200 associates and more than 70 nationalities.
What is JW Marriott guarantee in term of Service and how do we differentiate from competition?
JW Properties are where world travelers feel at home. Everything we do is meant to make our guests feel comfortable and free to be themselves. By removing excess formalities, we create an environment that is elegant and casual.
Our core values Intuitive, Crafted and Authentic, set us apart from the competition. In reality this means that we orchestrate a personalized experience with attention to even the smallest details; an experience that authentically reflects the surroundings, imparts a sense of harmony and wellness, and delivers lasting memories that make our guest come back to us. Even in the UAE’s largest hotel we can guarantee this service, through dedication of our well-trained associates.
How each hotel is different?
Each JW property reflects its surroundings. Local details are infused into the hotel experience – immersing guests in their destination. The JW Marriott Marquis is iconic in Dubai, shaped like the date palm which is symbolic of the region. The hotel is shaping the skyline of Dubai, serving as a new benchmark and reinforcing the image of the city as the frontrunner in the international hospitality scene. With the ability to offer a place to meet, dine and sleep for over 1,000 people we are targeting large meetings, incentives, conferences and events, while other JW Marriott’s are located in resort destinations fully designed to meet the needs of those guests travelling for leisure. But in all JW hotels you will experience the same service standards; which makes us stand out from the competition and makes our guests come back to us.
We are proud to have the “Marquis” designation which is reserved for select downtown properties that offer the highest level of comfort, technology, personal service, meeting facilities, privacy and world-class amenities.
Laurent Delporte, an editor and conference speaker, is a strategic expert in the sector of hotels. A visionary, he brings his unique look on hotels in service to the decision-makers in the industry, whether to enhance the development of new projects or strategic visions.
Laurent has visited and audited over 350 hotels across the world and also participates in mystery visits to provide quality control for the world’s finest hotels.