A job well done
Question to the Hotel GM Majestic Cannes : Pierre–Louis Renou
Each employee is an ambassador of his hotel and the promise of expected services. What actions do you put in place to involve your team in the success of the customer experience? How do you motivate them so that they give the best of themselves?
It all begins with awareness of this performance. In today’s world, we have numerous guest feedbacks, quality surveys, quality rankings and more. Not to know what those elements are is like playing a football game without knowing the score. Every day, at each shift we organize a 15 minute briefing session where we discuss the latest feedbacks, so every employee is aware of what clients can expect from their stay and how they are comparing us with the competition.
Sport values are useful to develop wellness and pleasure at work and the satisfaction of a job well done.
An example of job well done
Experience the Hotel Majestic Barrière… Imbued with luxury, elegance, charm, and refinement, this palace has been completely renovated and redecorated.
Laurent Delporte, an editor and conference speaker, is a strategic expert in the sector of hotels. A visionary, he brings his unique look on hotels in service to the decision-makers in the industry, whether to enhance the development of new projects or strategic visions.
Laurent has visited and audited over 350 hotels across the world and also participates in mystery visits to provide quality control for the world’s finest hotels.